Privacy Policy

At The Friendly Website Co., we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Friendly Website Co. provides website design, website maintenance and related digital services for small businesses, sole traders, clubs and charities throughout the UK.

Data Controller:
The Friendly Website Co.

Email: thefriendlywebsite@gmail.com

Website: https://www.friendlywebsite.co.uk/

2. What Information We Collect

Depending on how you interact with us, we may collect:

Information you provide

• Name
• Business name
• Email address
• Telephone number
• Postal address (where required)
• Information submitted through contact forms
• Information you provide during enquiries or consultations
• Website information
• When you visit our website we may automatically collect:
• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website
• This information helps us improve our website and services.

3. How We Use Your Information

• We use your information to:
• Respond to enquiries
• Provide quotations
• Deliver website design and support services
• Manage ongoing customer relationships
• Process invoices and payments
• Improve our website and customer experience
• Comply with legal obligations

We only collect information that is necessary for these purposes.

4. Lawful Basis for Processing

We process your personal information under one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests in running and improving our business

5. Marketing

We will only send marketing emails if:

• You have requested information from us;
• You are an existing customer and the communications are relevant; or
• You have given us permission.
• You can unsubscribe from marketing communications at any time.

6. Cookies

• Our website may use cookies to:
• Improve website performance
• Remember preferences
• Analyse visitor behaviour
• Improve user experience

You can control or disable cookies through your browser settings.

If we use analytics or advertising cookies, you will be asked for consent where required.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:

• Website hosting providers
• Domain registrars
• Payment providers
• Email service providers
• Website maintenance providers
• Professional advisers (such as accountants)

These organisations only process your information on our behalf and are required to keep it secure.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information from:

Unauthorised access

• Loss
• Misuse
• Disclosure
• Alteration

While no online service can guarantee absolute security, we continually work to protect your data.

9. How Long We Keep Your Information

• We only keep your personal information for as long as necessary to:
• Provide our services
• Meet legal and accounting obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

More information can be found at www.ico.org.uk.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and recommend reading their own privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

The Friendly Website Co.

Email: thefriendlywebsiteco@gmail.com

Website: friendlywebsite.co.uk

Last Updated: 3 July 2026